Frequently Asked Questions
Do you deliver Australia-wide?
Yes — we ship to all Australian states and territories. See our Shipping & Delivery page for timeframes.
Are your products WELS rated?
Yes, our tapware and showers carry WELS water-efficiency ratings, listed on each product page.
Do I need a licensed plumber for installation?
Yes. Australian regulations require tapware and sanitaryware to be installed by a licensed plumber, and most warranties depend on it.
Can I return an item if I change my mind?
Yes, within [30] days if unused and in original packaging. See Returns & Refunds.
Are your products covered by warranty?
Every product includes a manufacturer warranty — see our Warranty page.
How can I contact you?
Via our contact page — we aim to respond within one business day.
